FAQ’s

Hospital Policies

Do you take walk-ins?

All exams or services requiring a veterinarian to examine your pet requires an appointment. If your pet is a current patient of ours, you may find a list of our walk-in services on our kennel services page. However, depending on how busy our staff is with regular appointments and possible emergencies, wait times may vary. It is always a good idea to call before coming in.

Do you take Pet Insurance?

Pet insurance works like property insurance in that you will pay our clinic in full, file a claim, and be reimbursed by your insurance company. We are happy to provide your insurance company with any information they may need in order to process your claim.

Can I bring unused medication to you for disposal or refund?

If you purchased medication from our office or online store, and it is still factory sealed, we will refund your account. If the medication is not factory sealed, we are not permitted to take it back by law. However, there are several other avenues for safe drug disposal. For drug take back locations in your area, please view this FDA article.

Do you take Care-Credit?

No. We do however take American Express, Visa, MasterCard, Discover, Cash, or personal check with Valid ID.

Can I set up a payment plan?

No. Full payment is due at the time of services rendered.

Do you work with online pet pharmacies such as 1-800PetMeds?

We are happy to work with you to provide you with a written prescription.  However, it is our policy to not work directly with on-line pharmacies through faxed prescriptions or by authorizing prescriptions over the phone.  The inefficiency of the on-line pharmacy process (repeated faxes and multiple phone calls for confirmation) draws our attention away from what is most important – the animals and their owners needing immediate attention within the clinic.  So, for the best experience, please mail an original prescription to the on-line pharmacy of your choice.

Be sure as you place your on-line order to place it in the name of the same person as listed on the original prescription you are provided.  This is the primary account holder in our system.  If the names on your on-line order and your written prescription do not match, your order will likely be denied.

Can someone on your staff pet-sit?

No. Our hospital policy is that our staff does not pet-sit for clients. However we can recommend:

Recommended Care

What vaccines do your doctors recommend?

Our doctors follow guidelines set in place by The American Association of Feline Practitioners (AAFP) and The American Animal Hospital Association (AAHA). You can also learn more about your pet’s vaccines by visiting the American Society for the Prevention of Cruelty to Animals (ASPCA).

Why should I spay or neuter my pet?

Two main reasons to spay or neuter is to avoid overpopulation of animals, and to reduce the risk of certain diseases. For example, intact males have an increased risk of prostate and testicular cancer. Intact females are at risk for Pyometra, an infection of the uterus that if left untreated can be deadly.

In addition, intact females are more at risk for breast cancer, ovarian and uterine cancer. Some common myths you may have heard are that spaying and neutering causes laziness, reduced protective instincts, delayed maturity or alter their personality.

Why does my pet need a dental cleaning?

Have you noticed a foul odor coming from your pet’s mouth or a brown accumulation on the teeth? Your pet may suffer from dental disease. It’s not uncommon. Nearly 85% of dogs and cats suffer from some degree of dental disease. Proper dental care will increase your pet’s quality of life.

Dental disease can cause tooth loss, pain during chewing and lead to more serious disease. At your pet’s annual exam the doctor will check the teeth and tell you if it is time to schedule a cleaning.

Does my pet need flea or heartworm prevention in the winter?

Our doctors recommend flea and heartworm prevention year-round. Heartworm prevention is especially important as heartworm disease is prevalent in the South-East United States and can be fatal if left untreated. Because of the serious nature of heartworm disease, preventative products require a veterinarian’s prescription.  Most oral flea/tick products require a prescription. For your convenience, we carry several of these prescription items and a few non-prescription items in our office. Please call us to find out more.

If your pet is on a preventative product we do not stock in our office, you will likely be able to find it on our online store to have shipped directly to your house.

Should I microchip my pet?

We recommend all pets get a microchip. We implant the ResQ Microchip, which is a small informational chip placed under the skin. ResQ uses an internationally standardized technology that allows your pet’s microchip to be scanned and read anywhere in the world.

In addition, we can scan other microchip brands to help reunite owners with their lost pets.  If you’ve found a stray or lost pet, bring it to Ansley and have us scan the pet at no charge.  If we find a chip number on a pet we call Petlink, give them the number and they give us the client information that is registered to that pet.  We then contact the owner to pick up the pet.

IMPORTANT: Don’t forget to register your pets’ microchip with your information and update address and phone number if it ever changes.  If the chip company does not have the correct information it is impossible for us to reunite pet and owner.

Should I give my dog bones or antlers for chewing?

Our doctors do not recommend bones or antlers for chewing as these can be very hard and crack your pet’s teeth. Instead they recommend something that softens as your pet chews, like a rawhide.

What are Soft Paws?

Soft paws are soft caps you can put over your pet’s nails to prevent destructive scratching or slipping on smooth surfaces. Soft paws come in a variety of sizes for cats and dogs. They can be a painless alternative to declawing your cat. How to Apply

General Inquiries

Where should I bring my pet in case of an emergency after hours?

The 24-hour emergency specialists we recommend are Saint Francis Veterinary Specialists in Decatur, and Blue Pearl Sandy Springs or Blue Pearl Westside. If you are unsure whether your pet needs emergent care, we have a Veterinarian on-call until 10pm Monday – Saturday who can be reached through our main line answering service: 404-873-1786.

Do you see any pets other than Cats or Dogs?

No. Although we love all animals, we are a cat and dog clinic only. For exotic pets we recommend:

Do you see injured birds or wildlife?

No. Although we love all animals, we are a cat and dog clinic only. For injured birds or wildlife, contact:

Do you recommend any boarding facilities?

Yes! Our clients love:

Do you recommend any pet-sitters?

Yes! Our clients love:

Do you recommend any grooming facilities?

Yes! Our clients love:

Do you recommend any trainers?

Yes. We recommend: